Job Title:?Business Process Analyst ( Thai )
Location: Bukit Bintang, KL, Malaysia
Type: Full time / Permanent
Experience: 3 to 5 years
? Performs business processing transactions which require screening and encoding of data fields.
? Performs non-routine analysis and independent judgment in the application of business rules.
? Communicating with customers to provide further additional information regarding products or services.
? Following up with the organization?s clients or customers to ensure that their requests are accurately provisioned and issues are sufficiently resolved.
? Preparing reports providing the detailed information regarding personal customer information, unresolved matters, action taken, and any relevant comments or notes.
? Opening and closing accounts, processing requests, and collecting the required information regarding matters or complaints that require further attention.
? Maintaining records of all transactions and interactions made with customers.
? Data validating and entry of customer proposal, applications and transactions into specific line of business policy processing system.
? Ensure processing turnaround time for policy application/transaction processing, submission(s) tracking is adhered to.
? Generation of quotations, new policies, renewals, endorsements, cancellations and claims and administration for relevant consumer lines products and according to the agreed upon Standard Operating Procedures.
? Processing of payment related applications and transactions.
? Performs data entry and validation for the different types of Claim/Underwriting documents for various Lines of Business (LOBs)
? Able to identify and process various documents types that needs to be captured. Example: Claims Forms and Claim Documents.
? Compile, sort and verify the accuracy of data to be entered such as Client?s Information, Claim Details, Policy Number and Document Type
? Review and make necessary corrections to the data entered in the system
? Computer literate and a proficient user of MS Office applications, especially on MS Excel and MS PowerPoint.
? Ability to multi-task and prioritize workload.
? Ability to comprehend basic correspondence.
? Must be analytical and meticulous.
? Good communication skills with fluency in written and verbal English & Bahasa Malaysia& read and speak Thai language.
? Ability to write basic correspondence to communicate information effectively.
? Ability to handle customer service questions. Recognize customer needs and expectations, and respond positively to them. Resolve issues involving client complaints as quickly as possible.
? Must be accurate, detail-oriented, and able to complete work on schedule.
? Ability to work in a standardized environment with occasional variables
? Ability to document work in progress in accordance with applicable procedures.
? Self-motivated and ability to take initiative.
? Minimum typing speed of 30words per minute.
? Able to work independently and as part of the team.
? Willingness to demonstrate flexibility and ability to adapt to changing environment.
? Must be willing to work non-regular/shift hours
Aaron J Victor
Sourcing and Social Media Specialist
Talent Acquisition?|?AIG Shared Services (M) Sdn Bhd
Level 14, Menara Worldwide 198 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia
Office +603-27196000; Ext – 100156 | Cell +6017-2454502 |